Shipping & Returns

Shipment

Shipping to all the EU countries and the UK is free !

Shipping to Norway and Switzerland – 49 EUR.
Shipping to Australia, New Zealand and South Africa – 59 EUR.

We ship from Poland via DHL courier.

Please be informed that our products are custom made accordingly and are shipped to you within 3-5 days.

Delivery time (after being shipped):

DestinationTime
Poland24-48h
EU countries5-7 business days depending on destination
Norway and Switzerland2-5 business days (Air shipping TNT)
Australia, New Zealand and South Africa3-7 business days (Air shipping TNT)

* Non-EU customers may be charged an additional duty tax when picking up the package. The duty tax amount depends on the customs policy of the given country.

 

Returns

You have the right to withdraw from the sales agreement without giving any reason within 28 days after receiving your package.

Here at Senso-Rex we care about improving our products as well as our customer service. Therefore your feedback about our products will be much appreciated.

Two optional return addresses :

  1. Synapsa Med sp.zo.o. ul.Wrocławska 7 55-220 Jelcz-Laskowice Polska
  2. Senso Rex LTD
    unit 17 Harnham Trading Estate
    Salisbury
    SP2 8NW

Please be sure to notify us once you send back the blanket and include confirmation/receipt/tracking number that you have sent it back at : shop@senso-rex.com

The goods must be returned to us intact.

Please be advised that the customer bears the cost of returning the goods. After receiving the blanket, we will refund you the funds within 14 days.