Shipping & Returns

Shipment

Shipping to all the EU countries and the UK is free !

Shipping to Norway and Switzerland – 49 EUR.
Shipping to Australia, New Zealand and South Africa – 59 EUR.

We ship from Poland via DHL courier..
All orders are custom made and take 2 to 5 business days to depart our production plant.

Delivery time :

If you order before the 10th of December you will receive your parcel before Christmas, guaranteed !
Please be informed that our products are 100% custom made especially for you !
It usually takes 3-5 days to make your weighted blanket. After this time it is being shipped.

Poland – 24-48h from the moment your package leaves our production plant.
European Union countries – 5-7 business days depending on the destination.
Norway and Switzerland (air shipment TNT) – 2-5 business days.
Australia, New Zealand and South Africa – (air shipment TNT) – 3-7 business days.
Non-EU customers may be charged an additional duty fee when picking up the package.

The amount of this fee depends on the customs policy of a given country.

Returns

You have the right to withdraw from the sales agreement without giving any reason within 28 days after receiving your package.

Here at Senso-Rex we care about improving our products as well as our customer service. Therefore your feedback about our products will be much appreciated.

Two optional return addresses :

  1. Synapsa Med sp.zo.o. ul.Wrocławska 7 55-220 Jelcz-Laskowice Polska
  2. Goglobal24 Senso-Rex
    Unit D, 26 Thornleigh Trading Estate
    Dudley, West Midlands DY2 8UB

Please be sure to notify us once you send back the blanket and include confirmation/receipt/tracking number that you have sent it back at : shop@senso-rex.com

The goods must be returned to us intact.

Please be advised that the customer bears the cost of returning the goods. After receiving the blanket, we will refund you the funds within 14 days.